APPI Compliance
Data Rectification
You can use the link below to update your account data if it is not accurate.
Data Portability
You can use the links below to download all the data we store and use for a better experience in our store.
Access to Personal Data
You can use the link below to request a report which will contain all personal information that we store for you.
Do not Sell My Personal Information to Third Party
You can submit a request to let us know that you do not agree for your personal information to be collected or sold to a third party.
Right to be Forgotten
Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.
Collapsible content
When will I receive my order?
As of right now, all orders run on a pre-order basis. Production takes approximately 3 to 4 weeks. Shipment to customers in the U.S. takes 3-5 business days. International orders take approximately 10 business days.
All customers will be emailed a shipping confirmation that will include a tracking number once the item has been received by 1025.
Follow the 1025 Instagram, Twitter, and/or Discord page for production updates: @_on1025_ . Production Updates will also be emailed to all customers.
My order never delivered. What should I do?
Please email support@on1025.comyour order number immediately, describing the situation in detail, and we will see how we can help. Unfortunately, 1025 will not cover any lost packages, and highly suggest filing a claim with the appropriate carrier.
Can I return my order for a refund?
All sales are final. But, If you would like to exchange sizes, you can absolutely do that! All you have to do is emailsupport@on1025.com the proper size, before the item has shipped.
If your item has already shipped, 1025 will not accept the exchange if the plastic packaging has been removed. All customers are responsible for the return shipment charges.
Can I change my shipping address?
You can make changes to your shipping address, as long as the item has not shipped during the time you make your request. All requests should be directed to:support@on1025.com.
Can I cancel an order after it's been placed?
Unfortunately, we are unable to cancel an order after it’s been placed. All sales are final.
Do you ship Internationally?
Yes! All international orders outside of the U.S., are shipped through UPS. Delivery approximately takes 7-10 business days.
***UPS Expedited/Saver/Standard options: 3-7 days for delivery. Shipping cost based on your location. Duties and Taxes WILL BE DUE upon the arrival of your order, depending on your country.***
Any international customs, duties, or tax fees are the sole responsibility of the customer.